P2P Appeals Coordinator

Working remotely, the full-time Coordinator, P2P Appeals will manage phone communications with payers to schedule Peer to Peer calls, document call information in proprietary systems, and support various departmental functions while maintaining a focus on client confidentiality and compliance. Key responsibilities: Schedule and conduct Peer to Peer calls with payers, documenting relevant information Enter account statuses into multiple databases and provide case entry and appeals support Collaborate with team members while working independently in a fast-paced environment Required qualifications: High School Diploma or equivalent required; Bachelor's degree preferred Experience in a call center environment is preferred Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care is a plus Proficiency in MS Word and Excel, with the ability to utilize formulas and manage spreadsheets Accurate keyboard skills with a minimum typing speed of 30 words per minute