Engaging with customers to enhance their experience, the full-time P&C Licensed Customer Retention Specialist will provide exceptional service through inbound calls and emails, focusing on educating pet owners about the value of their coverage while working remotely. Key responsibilities Educate and support customers requesting to cancel their policy, delivering exceptional service through inbound calls and emails Manage high call volumes with empathy and efficiency while de-escalating challenging situations Document customer interactions accurately and maintain detailed records in the CRM system Required qualifications Must hold or be able to obtain and maintain an active P&C license in your state of residence 3 years of experience in customer retention or account management in a fast-paced call center environment Proven success in retaining customers and handling cancellations Strong technical troubleshooting skills and comfort using technology independently in a remote environment Experience working remotely with a reliable hard-wired internet connection
P&C Licensed Customer Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.