Oxxford clothes Customer Service Representative

Founded in 1916, Oxxford Clothes is a high-end men’s wear manufacturing company based in Chicago, IL producing custom, made-to-measure and stock suiting. For decades, Oxxford has remained at the forefront of men’s fashions dedicated to maintaining the highest level of quality in handmade craftsmanship.

Job Title:       Customer Service Representative                                   

Status:            Full-Time, Non-exempt      

Reports to:    Operations Manager

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Job Summary

Ensuring that we meet and exceed all service and quality expectations for each Oxxford customer.

Job Duties

• Provide excellent customer service and call handling for Oxxford wholesal and Tom James orders and sales inquiries
• Manage email and voice mail inquiries, providing outstanding response via outbound call or email as appropriate
• Route calls to designated individuals and departments when necessary
• Communicate effectively with other departments in servicing customers
• Maintain proper records in company databases
• Complete assignments and respond to inquiries in a timely manner
• Educate customers on apparel offerings and unique marketing strategies
• Prepare daily status reports as necessary for analyzing and follow up
• Keep abreast of daily incoming orders; review the orders and send confirmations as appropriate
• Accurately document all order changes onto order hard copy forms
• Work closely with the Order Processing Team on customer questions that may arise, paperwork, and questions about orders
• Any other duties deemed necessary by manager

Job Requirements

• Garment industry experience
• Extraordinary call handling and customer service skills

·       Must have excellent organizational skills and attention to detail

• Outgoing personality with the ability to build relationships with customers, sales associates, and coworkers
• Excellent email, grammar and written communication skills
• Experience with Microsoft Office Suite (Outlook, Word, Excel, etc.)
• Ability to work in a team environment, think creatively, and perform with enthusiasm
• Must possess the ability to prioritize multiple tasks in a fast-paced environment
• Must demonstrate proven experience in meeting goals and deadlines

Education Requirement

High school diploma or GED

Work Experience

• Three to five years of administrative work experience in garment industry (required)
• Customer service experience (preferred)
• Experience with AS/400 and  Microsoft Office Suite (preferred)