Oxford Suites Pendleton - Night Auditor

Night Auditor Position At Oxford Suites PendletonOxford Suites Pendleton is under new leadership! We are looking for a dependable Night Auditor to join our team. The ideal candidate is a self-starter who thrives on the overnight shift, has a strong eye for detail, and can work independently while ensuring our guests receive outstanding service.We're looking for someone who:Has a passion for hospitality and guest service.Is dependable and consistently shows up ready to work.Pays close attention to detail and takes pride in accuracy.Is comfortable working independently with minimal supervision.Enjoys being part of a team that is building a positive, guest-focused culture.If you're looking for an opportunity to be part of an exciting new chapter under new leadership, we'd love to hear from you.

Apply today and help us create an exceptional experience for every guest, every stay.What We Offer:Competitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let's create memorable guest experiences together!Position Summary: The Night Auditor is responsible for ensuring timely, accurate recording of property revenues. Prepares for next day business while creating an excellent first impression for the guests of Oxford Collection of hotels while maintaining sanitation and cleanliness standards.Essential Duties & Responsibilities:Administration (60%):Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departmentsComplete all reports generated by RoomKey and distribute them to appropriate departmentsEnsure direct billings are posted to the general ledger timely, including meeting room chargesPerform full system backups and assign wake-up callsPerforms accurate month-end processing, reporting any discrepancies to the property management teamMaintain awareness of room inventory at all timesReport guest incidents to the property management teamAccurately count and manage bank transactions, reporting any discrepancies to managementRun audit reports/journals from the front office system, Point of Service, and the computerMake corrections and adjustments and handle all computer problems that might occur throughout the shiftBalance all revenue and settle accounts nightly, maintain files, and reset the system for next day operationsEnter all maintenance issues and requests into the maintenance tracking systemGuest Services (30%):Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsRegister guests, verify registration details, and manage key controlRespond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat businessProvide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and eventsMaintain confidentiality of all guests and hotel informationRemain available to guests at all times at the front deskHandle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management teamResolve guest issues using our guest recovery methodPromptly answer the telephone using positive and clear communication.

Input messages into the computer.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametagBe knowledgeable about and able to respond to emergency situationsOther (10%):Complete a daily activity log with pertinent shift information for co-workers and leadership teamAdhere to attendance policies and maintain regular availability for scheduled shiftsMay be required to train on other shifts for coverage as neededMay participate in the drivers program or other hotel-related duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. Core Skills And Values:Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressureCompany Character: Supports company vision and valuesCustomer Focus: Builds positive and fruitful customer relationshipsDetail Orientation: Is accurate and methodical with details and/or numbersEthics Integrity Values: Ably builds trust and is widely trustedInterpersonal Communication: Relates well with people verbally and in written formStress Management: Functions well under stressTeam Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitivePreferred Education & Experience:High School Diploma or GED preferredPrior experience in customer service or hospitality is beneficial but not required. On-the-job training will be providedFamiliarity with basic computer applications such as Microsoft Office is advantageousAny previous experience in a front desk, reception, or related role is a plus but not mandatoryJob Requirements:Proof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysRegular and reliable attendancePhysical Requirements:Must be able to stand on feet throughout work hoursMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside and frequently lift 20 lbs.

and occasionally up to 50 lbsOxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.