Avada Properties is seeking a dynamic, hard-working team member to serve property owners. The Owner Relations Manager is responsible for managing a dedicated portfolio of vacation rental property owners, serving as their single point of contact for everything from revenue performance to property care. The best ORMS earn trust through communication, accountability, and partnership. They serve as trusted stewards of the owner relationship, strengthen owner confidence, and drive meaningful outcomes.
People who thrive in this role are naturally curious, relationship-driven, and eager to learn — energized by building trust, solving problems, helping owners succeed, and steady in the face of challenges and difficult conversations. Financial and revenue acumen — you can explain a statement, a rate strategy, and market dynamics without losing an owner's confidence. Adaptability — you shift your communication style fluidly across different owner personalities. Foster trusted relationships through proactive communication, responsiveness, and a consistently high standard of care, creating confidence and strengthening long-lasting partnerships.
Serve as the dedicated point of contact for a portfolio of homeowners across all communication channels. Cultivate trusted owner partnerships through consistent communication, strategic guidance, and a deep understanding of individual goals. Recognize shifts in owner sentiment early, address concerns with confidence and care, and drive proactive retention efforts that strengthen long-term engagement. Revenue & Performance Take ownership of your revenue knowledge through continuous learning, curiosity, and commitment to understanding performance drivers, and KPI's. Partner with the Revenue Management team, ask the tough questions, and represent the owner's perspective. Set and reset performance expectations proactively; own the explanation, don't outsource it.
Onboarding, Property Care & Financial Review Manage the full onboarding process for new properties, from signed agreement to live listing, and ongoing management. Coordinate maintenance, repairs, and property readiness in partnership with operations teams. Hold cross-functional teams accountable for care and service standards on the owner's behalf. Support thoughtful offboarding that preserves relationships and leaves a lasting positive impression.
Participate in daily standups, team meetings, and cross-departmental planning. High School Diploma or equivalent. Minimum 2 years of experience in account management, property management, customer success, or a portfolio-based relationship role. Demonstrated ability to manage multiple priorities and perform against measurable outcomes. Proficiency in Microsoft Office Suite.
Bachelor's degree in business, Hospitality, or a related field. Experience with revenue concepts, owner financials, or rate management. Experience with property management or CRM systems.
Prolonged periods of sitting at a desk and working on a computer. Regular travel to properties and in-person meetings. Clear verbal communication ability for extended phone, video, and in-person conversations.
This is a full-time position located in Sevierville, TN. This role will also involve occasional on-call weekend shifts, which are rotated among the owner relations team.
Culture Index Survey:
As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Owner Relations Manager in sevierville at Unknown Company
This position is listed as full time and onsite.