Providing overnight support, the full-time Overnight Technical Support Engineer will serve as the primary point of contact for system management, monitoring, and maintenance, addressing Windows, Linux, Cloud, Application, and Network issues in a remote environment. Key responsibilities Monitor and respond to overnight customer incidents, troubleshooting issues related to virtual platforms and network connectivity Execute patch management cycles for Windows and Linux servers, ensuring compliance and documenting outcomes Perform scheduled maintenance tasks, including server reboots and configuration changes, while coordinating with customers and day-shift teams Required qualifications Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience 3+ years of experience in the Information Technology field, with 2+ years on Windows and/or Linux platforms Hands-on experience with VMware vSphere and patch management tools such as WSUS or SCCM Experience managing Active Directory and knowledge of network monitoring tools Ability to work independently during overnight hours with superior customer service skills