Overnight It Support Technician - Levels I & II (On-Site)Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield. Founded in 2009 by CEO Joe Gregory during the recession, we've grown into a team of 60+ professionals with a clear mission: help businesses of all sizes thrive through smart, secure, and practical technology.We partner with clients on proactive IT support, cybersecurity, cloud services, VoIP, strategic consulting, and true 24/7 help desk coverage. As Microsoft Tier 1 Partners and active community supporters, we're known for a "let's figure it out" mindset, a genuine focus on client outcomes, and the drive to solve real technology challenges.The RoleWe're looking for an experienced Overnight IT Support Technician to serve as the primary technical point of contact during our midnight shifts. This is not a pure ticket-taking role. You'll protect system stability, respond to critical alerts, and ensure clients wake up to fully operational environments.If you are confident working independently, enjoy solving complex problems, and take pride in keeping systems running behind the scenes, this opportunity is for you.Overnight, you are the front line of defense. You'll monitor systems, resolve support requests, perform scheduled maintenance, and escalate issues as needed. Your work directly impacts uptime, security, and client satisfaction.
The role requires technical competence, sound judgment, and the ability to stay focused in a quiet but high-responsibility environment.Core ResponsibilitiesSystem Monitoring & OversightMonitor servers, workstations, backups, and network infrastructure to ensure availability and performance.Respond to alerts and performance warnings in real time.Perform system checks that maintain uptime and stability.Technical Support & TroubleshootingDiagnose and resolve hardware, software, and connectivity issues.Support Windows-based environments and manage user accounts.Provide remote support with clear, professional communication.Help users learn new systems, applications, and IT policies when needed.Maintenance & SecurityExecute scheduled updates, patching, and backup verification.Maintain endpoint protection and antivirus standards.Ensure compliance with company IT security policies; identify and report security risks, breaches, and suspicious activity.Incident Handling & DocumentationLog and track all incidents accurately, perform root-cause analysis, and document resolutions and recurring patterns.Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.Shift TransitionProvide detailed handoff notes to the day team.Communicate ongoing concerns or unresolved items clearly so transitions remain seamless.
Overnight IT Support Technician - Levels I & II in bakersfield at Unknown Company
This position is listed as full time and able to be worked remotely.