Overnight Front Desk Agent

Overnight Front Desk AgentWe are looking for highly organized candidates with excellent people skills for the position of Overnight Front Desk Agent. Overnight Front Desk Agents are responsible for making lasting impressions, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.The best Overnight Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.Responsibilities:Greeting guests upon arrival and making them feel welcomeRecognizing repeat, VIP status and/or loyaltyAdministering check-ins and check-outsProviding front desk services to guestsAssigning rooms and taking care of administrative dutiesDelivering mail and messagesProcessing guest paymentsCoordinating with bell service and staff managementBeing a source of information to guests on various matters such as transport and restaurant adviceAccommodating general and unique requestsDiffusing conflict or tense situations with guests, handling guest opportunitiesQualifications:High school diploma or GEDPrevious customer service experienceExceptional interpersonal skillsExcellent written and verbal communicationTime management and organizational skillsConflict resolution experiencePatience and good listening skillsBenefits:Health InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Short Term DisabilityFree Associate ParkingFree Meal for every shift worked25% Discount in Resort OutletsHotel Discounts with OPLFriends and Family DiscountThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.