Elastic is seeking a Support Manager to lead a distributed technical support team serving US Federal customers. You will drive process improvements, manage escalations, and ensure high customer satisfaction while maintaining strict confidentiality.
The role requires overnight US shifts (Mon-Fri), with initial day-shift training in US-East for 3–6 months, followed by 18 months on overnight rotations, coordinating with cross-functional partners to deliver exceptional service.
#J-18808-LjbffrOvernight Federal Support Manager in northern at Unknown Company
This position is listed as full time and onsite.