Overhead Crane Field Service Technician

Overhead Crane Field Service TechnicianLocation: Wichita, KansasPosition Summary:Rhino Tool House is seeking an experienced Overhead Crane Field Service Technician to perform preventive maintenance, troubleshooting, and repairs on overhead cranes, hoists, and lifting devices at customer facilities. This role operates in active industrial environments and is critical to safety, regulatory compliance, equipment reliability, and customer satisfaction. The position requires strong technical capability, thorough documentation, and professional customer interaction.Brief Description:The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.Perform on site repairs on overhead cranes and hoists at customers' facility as directed by the Service Supervisor (or Service Manager)Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.Responsible for responding to emergency break down call outs as directed by the service supervisor.

This includes after hours as well as weekend availabilityConduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipmentResponsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requestedProficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure elementComplete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation formsReview with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed workMaintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.Responsible for keeping a proper stock level of inventory and line stock items on the service vehicleMaintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service departmentResponsible for maintaining a professional appearance and image at all timesMust maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisorExcellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all timesMaintain the Quality Assurance StandardsCollect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service ManagerKeep training assignments currentPerform other duties as assignedRequired Education:A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferredRequired Experience And Skills:2-year minimum crane maintenance experience, including periodic annual inspections preferredExperience and knowledge of all safety standards/regulations as it relates to crane maintenance requiredExperience and knowledge of AC/DC theory, and the ability to troubleshoot 480 VAC3 phase motor control systems preferredExperience with variable frequency drives preferredPrevious overhead crane service experience preferred but not requiredWillingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.Valid driver's license in good standing that meets company requirementsHeavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the dutiesAbility to work at heights greater that six feet of the groundService technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needsTravel required. Occasional overnight travel requiredRequires solid written and verbal communication skillsDemonstrated mechanical aptitudeStrong analytical, conceptual and planning skills are requiredExcellent math skills and overall PC literacy (Microsoft Office) are requiredMust be detail oriented, self-motivated and disciplined with the ability to multi-taskMust successfully complete a criminal background check, physical, drug screen and EverifyMaintain a clean driving record, adhere to DOT compliance requirements while operating company vehicles.

Obtain DOT Health Card (Medical Examiners Certificate)Legally Authorized to work in the United States