Overdue Collections Representative

Collections RepresentativeA client in the Cincinnati market is looking to hire a Collections Rep for a 6 month contract to hire opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.Responsibilities include:Manage and resolve outstanding B2B receivables, including large-balance accountsOwn full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)Prepare and issue accurate invoices while maintaining detailed account recordsAnalyze aging reports and prioritize accounts based on delinquency and riskInvestigate billing discrepancies and partner with internal teams to resolve issuesServe as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issuesDocument all collection activities, account updates, and system issues accuratelyEnsure compliance with company policies, procedures, and AR service-level agreementsUtilize reporting tools (including Power BI dashboards) to track and manage portfolio performanceManage a dynamic portfolio of high-value accounts (typically $10K+ past due)Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)Work in a highly collaborative but fast-moving environment where priorities shift frequentlyParticipate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings.