Managing inbound and outbound communications, the full-time Student Outreach Specialist will assist students and alumni by providing timely support through calls, chats, and texts while ensuring compliance with policies in a 100% remote environment. Key responsibilities Manage customer interactions via calls, chats, and texts, meeting productivity goals Document and update customer information in the CRM system while following escalation procedures Apply training materials effectively and share knowledge with team members to meet performance metrics Required qualifications High school diploma or equivalent Ability to establish rapport and communicate effectively with customers Self-starter with strong internal motivation and multitasking abilities Experience navigating various technical devices and troubleshooting common computer issues Passion for helping others and a commitment to meeting compliance standards
Outreach Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.