Outpatient Program Director

Outpatient Program Director

Beacon Behavioral Health Partners

Position Summary

• Leading day-to-day operations
• Supporting the growth, quality, and performance of Beacon’s outpatient behavioral health program
• Overseeing team leadership, financial performance, operational execution, hiring support, patient growth initiatives, and cross-functional projects
• Strengthening program outcomes through consistent execution and accountability

Key Responsibilities

• Lead, support, and develop outpatient program teams to ensure consistent performance, accountability, and engagement
• Oversee daily program operations to ensure services are delivered efficiently, consistently, and in alignment with organizational expectations
• Monitor program financials, including:
  • Budget performance
  • Productivity
  • Staffing needs
  • Operational opportunities
• Partner with leadership to execute program strategy, growth priorities, and performance improvement initiatives
• Support hiring, onboarding, staffing plans, and retention efforts for clinical and operational team members
• Partner with marketing, admissions, and business development teams to support:
  • New patient growth
  • Referral development
  • Market visibility
• Identify operational barriers and drive initiatives that improve:
  • Access
  • Patient experience
  • Team effectiveness
  • Program performance
• Use data and reporting to track key metrics, communicate progress, and recommend actions
• Maintain strong relationships with internal partners, providers, team members, and external referral sources
• Ensure compliance with applicable policies, procedures, documentation expectations, and regulatory requirements

Qualifications

• 3–5 years of relevant leadership experience, preferably in:
  • Behavioral health
  • Healthcare operations
  • Outpatient services
  • A related setting
• Experience leading teams and managing:
  • Performance
  • Priorities
  • Day-to-day operations
• Working knowledge of financial management, including:
  • Budgeting
  • Productivity
  • Operational performance metrics
• Demonstrated ability to support:
  • Growth initiatives
  • Marketing partnerships
  • New patient access
  • Referral development
• Experience supporting:
  • Hiring
  • Onboarding
  • Staffing
  • Team development
• Strong communication, problem-solving, organizational, and follow-through skills
• Bachelor’s degree preferred

Preferred Experience

• Behavioral health or outpatient program operations experience
• Experience scaling or improving a program, service line, or clinic operation
• Experience partnering with clinical, administrative, marketing, and senior leadership teams

Success in This Role

• Builds a strong, accountable, and well-supported team
• Improves operational consistency and program performance
• Supports financial discipline and data-informed decision-making
• Contributes to new patient growth and referral development
• Drives initiatives from planning through execution

Equal Opportunity Statement

• Beacon Behavioral Health Partners is an equal opportunity employer
• We are committed to creating an inclusive environment for all employees and applicants