Outpatient Authorization Specialist

Authorization SpecialistThe Authorization Specialist is responsible for facilitating and successfully procuring outpatient insurance authorizations. The Authorization Specialist will be accountable to one or more designated service lines across all sites of service to ensure payor requirements are met and authorizations are obtained timely and appropriately prior to service. The Authorization Specialist will provide subject matter expertise in the payor authorization process, identify changes in payor authorization requirements and communicate areas of opportunity for process improvement from a workflow and technology perspective to the leadership team.Responsibilities include completing all aspects of the insurance pre-authorization process within required timeframes, applying appropriate CPT codes for planned outpatient services and providing codes and clinical documentation to payors utilizing payor specific communication protocols, prioritizing and procuring all required authorizations prior to service reducing appointment cancelations and reschedules due to no authorization, acting as a subject matter expert in insurance authorization requirements and timeframes including but not limited to in office procedures, in office medication/injections, diagnostic testing and external high-end imaging requests, acting as a referral coordinator and central resource/liaison for the assigned specialties across all sites of service, ordering providers and insurers, verifying insurance coverage and identifying patient financial liability, providing timely communication to the authorization team and leadership regarding changes in payor requests or requirements that directly impact the procurement of authorization, assisting in the coordination of peer-to-peer reviews between the servicing provider and medical directors at the insurance company when appropriate, clearly and thoroughly documenting all actions, payor and patient contacts, authorization outcomes and interventions following standardized workflow processes, responding and addressing insurance related questions from Michigan Medicine customers and patients promptly and thoroughly, obtaining retro authorizations on billed and rejected claims and denied procedure codes for facility and professional services, initiating appropriate follow-up actions in response to information obtained and documenting outcomes, referring patients with complex insurance concerns requiring immediate attention to the Patient Financial Clearance or Financial Counselor or alternate funding sources as needed, acting as a resource to mentor and educate new hires, attending and participating in operational meetings, utilizing LEAN thinking and principles, working collaboratively with the team to develop standardized processes and incorporate efficiencies into daily workflow, and assisting and contributing to the overall achievement of the Michigan Medicine and PreService Revenue Cycle quality, operational and financial goals and objectives.Required qualifications include a high school diploma or equivalent combination of experience working with health insurance or in a healthcare setting, outstanding customer service, written and verbal communication skills, ability to prioritize and handle multiple tasks, producing high-quality work in a timely, accurate and efficient manner, proficiency in the use of computers and basic software applications, and ability to be flexible and work within a team-focused, participative management framework.Desired qualifications include an Associates Degree with two years of progressively complex healthcare registration, medical or surgical specialty clinic and/or insurance experience, understanding and knowledge of insurance benefits, third party payor rules and regulations, familiarity with medical terminology, ICD-10 and CPT codes, and experience working in the EPIC system.Why join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.

Work at Michigan Medicine and become a victor for the greater good.What benefits can you look forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsThis position is a remote position where you will work from home/virtually once training is completed and performance-based competency has been obtained. High speed internet is a requirement for this position and the cost is the responsibility of the staff member. There may be occasions where the staff member may need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary.Although there is some flexibility in working hours, the business location and operations are in the Eastern Time Zone and work hours must accommodate interactions, including video conferencing, with colleagues during these hours. Computing resources including required software applications, VPN, desktop or laptop computer, monitor, webcam, keyboard and mouse, will be provided by the employer.Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology. Office equipment such as desk, chair, and printer are not provided.

Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.Technology skills required include the ability to set-up computer and monitors and connect accessory items such as mouse, keyboard, and web cams. Remote computing support is available 24/7 via phone, chat, or ticketing system, to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources.This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Job openings are posted for a minimum of seven calendar days.

The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.