Outbound Web Lead Consultant

Responsibilities

• Conduct outbound calls to web enquiries and existing database leads
• Qualify customer needs and assess suitability for A&K products and services
• Warm up leads and build a strong initial rapport with prospective clients
• Recommend appropriate products and transfer qualified leads to expert consultants
• Set appointments for sales consultants and support the sales pipeline
• Participate in outbound calling campaigns to generate new opportunities
• Carry out customer retention activity, including welcome home and bon voyage calls
• Accurately update systems with booking and journey notes

Requirements

• Prior experience in customer service, retail, hospitality, or other client-facing roles preferred
• Must be an engaging and confident communicator
• Thrives in a fast-paced, target-driven environment
• Sales-focused and motivated by earning potential
• Must be persuasive and confident in presenting products or services
• Should be comfortable handling objections and providing solutions
• Interest in developing professionally into a Travel Consultant or sales role
• Previous experience with CRM systems or sales software is a plus, but not required

Soft Skills

• engaging communicator
• confident communicator
• persuasive
• solution-oriented
• sales-focused
• motivated
• relationship building
• objection handling
• target-driven
• professional development