Outbound Service Representative

Proactively reaching out to patients with overdue payment plans, the full-time Outbound Service Representative will conduct high-volume outbound calls, influence patient actions with empathy, and provide account support, all while working remotely. Key responsibilities Conduct high-volume outbound calls to assist patients in understanding their payment options Lead empathetic conversations that encourage patients to take action on their accounts Handle inbound patient inquiries and provide guidance on payment plans and account support Required qualifications 3+ years of experience in outbound sales, collections, or a high-volume customer-facing role Comfort with repetitive, high-volume outbound call work Genuine ability to influence people while maintaining empathy and professionalism Strong problem-solving skills and ability to navigate objections in real time Ability to work independently in a remote environment with strong self-accountability