Outbound Patient Services Representative

To enhance patient engagement, the full-time Outbound Patient Services Representative will make outbound calls to schedule medical appointments, provide exceptional customer service, and maintain accurate patient information in a remote setting. Key responsibilities Make outbound calls to schedule and reschedule medical appointments while ensuring high-quality patient care Interact with callers to determine their needs and provide accurate information regarding appointments and procedures Record patient information in the CRM and coordinate urgent requests, reporting any issues to the Contact Center Leader Required qualifications High School graduate or equivalent required 3+ years of Contact Center or Customer Service experience required Entry-level working knowledge of Microsoft Office Suite required Contact Center experience in a healthcare setting preferred Previous experience with eClinical Works electronic medical records software is a plus