Outbound Collections Specialist

Outbound Collections Specialist — Personal InjuryAICA Orthopedics / ProCo LLC · Marietta, GA · On-Site · Full-Time $20–$26/hr · Monthly Performance Bonus · Medical, Dental, Vision · 401(k)This is a phone role. 40+ outbound calls a day, manual dialing, no auto-dialer. If that sounds like your kind of work — read on.AICA Orthopedics treats personal injury patients across 21 Atlanta locations.

Your job is to call attorney offices and insurance carriers, get case status updates, push accounts toward resolution, and document everything you did. Repeat. Every day.No medical billing background required.

Bring the collections drive — we'll teach you the PI side.What the Day Looks Like40+ manual outbound calls daily to PI attorney offices and insurance carriersTrack an active portfolio — know exactly where each account stands and what the next step isDocument every call, every contact, every commitment — documentation quality is measuredFollow up on non-responsive accounts — you keep calling until you get an answerIdentify settled cases and push to get payment processedEscalate accounts at risk of missing collection windowsWhat We're Looking ForRequiredProven outbound collections experience — consumer debt, commercial collections, insurance collections, or similarComfortable making 40+ calls per day without a dialer — self-motivated, self-pacedStrong documentation discipline — every contact logged accurately, every timePersistent and professional under non-responsePreferredMedical collections, healthcare collections, or insurance AR experienceFamiliarity with personal injury cases, medical liens, or attorney billingCompensation$20–$26/hr based on collections experience. Monthly bonus tied to call volume, documentation quality, and team collections performance.Why AICACompetitive pay for outbound collections specialist roles in AtlantaMonthly bonus with real, measurable targetsMedical, dental, vision, 401(k)Advancement path: Senior Specialist ? Team Lead ?

Supervisor ? Manager — we promote from within, most within 18–24 monthsStable team — most have been here more than two yearsIf you can work a phone and you don't quit when no one calls you back — apply now.