Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we’re not your average marketing agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
We’re seeking a dedicated and proactive Outbound Caller to join our fully remote team and strengthen communication with our partner stores. This role is perfect for someone who thrives in client-facing work, values meaningful interactions, and excels in maintaining strong business relationships.
About the Role
As our Outbound Caller , you’ll be the key point of contact for our partner stores—ensuring they receive exceptional support and consistent follow-up. You’ll handle outbound communication, gather valuable feedback, and collaborate with internal teams to resolve issues efficiently.
Key Responsibilities
- Initiate outbound calls to partner stores to follow up on recent interactions, orders, or concerns, fostering positive and professional relationships.
- Deliver excellent customer service by addressing store inquiries and ensuring all concerns are acknowledged and resolved.
- Act as a liaison between stores and internal teams, facilitating timely communication and problem resolution.
- Collect and document store feedback on products, services, and processes; share insights with relevant departments for improvement.
- Accurately record and update call outcomes and feedback in the CRM system.
- Generate regular reports summarizing feedback, issues, and trends to support strategic planning.
- Identify opportunities to optimize the follow-up process and enhance communication efficiency.
What We’re Looking For
- 1–2 years of experience in outbound calling, customer service, or account management (BPO or e-commerce experience is a plus).
- Excellent spoken and written English communication skills.
- Strong customer service orientation with proven relationship-building skills.
- Ability to work independently, manage time effectively, and maintain accuracy under pressure.
Personal Qualities
- Empathetic and professional communicator
- Attentive to detail and organized in documenting information
- Proactive in identifying and solving issues
- Comfortable working remotely and during night shifts
What We Offer
- International collaboration and professional growth opportunities
- Supportive and people-focused team culture
Ready to Apply?
Submit your resume and a short cover letter highlighting your customer service or outbound calling experience through our Jazz HR portal . Only qualified candidates will be contacted.
STERRY Limited is an equal opportunity employer committed to diversity and inclusion.
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