Organizational Change Management Consultant

Organizational Change Management ConsultantJob Location - Alameda, CA (Strictly Onsite) Duration: W2/FulltimeJob Description:Role/Designation - Organizational Change Management ConsultantEducation / Qualification - Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.Certification - Any technical certification in O365 would be an advantage.No of years of experience - Minimum of 10 years of experience as a Customer Success Manager or Organizational Change ManagerTeam size handled (if any) - This is an individual contributor role. However, the candidate should be a good team player & proactive.Primary Skills (Must have):Proficient with Organizal Change Management activitiesEstablish clear client retention goalsAssist customers with setting up and navigating programs or softwarePromote the value of the productPromote an energetic fan base for products and locate brand ambassadors to share the product's benefit and valueMaintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsReview customer complaints and concerns and seek to improve the customer experienceUpsell services and products with the brand imagePromote value through customer experienceAssist in creating training courses and educational materialsOptimize existing processes within the company and actively enhance all Customer Success initiativesCapability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etcSecondary skills (Good to have):Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & TrainingThe ability to learn quickly and easily grasp new software applicationsProven work experience as a Customer Success Manager or organization change managerExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to the use of the product or serviceExperience in managing a diverse group and training each according to company standardsDeep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as neededAbility to establish milestones and keep all team members on taskAccountability and personal organization are essentialPlease reply me with your updated resume and required details: Full Name: Contact Number- Work authorization/Visa Status: Current Location: LinkedIn Id: Waiting for your earliest response Sincerely yours, Abhishek Rana| Syntricate Technologies Inc.