Order Processing Specialist

Order Processing Specialist

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a detail-oriented, tech-savvy professional to join our Customer Service team.

We're looking for someone who enjoys working with technology, thinks critically, and knows how to find solutions. The ideal candidate is a quick learner who can confidently navigate multiple systems, work efficiently with data, and use tools like Excel and AI to improve accuracy and productivity.

We're hiring for problem-solving ability and technical aptitude, not just previous experience. If you're skilled in Excel, comfortable learning new systems, and naturally look for more efficient ways to work, we'd love to hear from you.

What we're looking for

• Strong critical thinking and problem-solving skills, with the ability to investigate issues and find solutions independently.
• Proficiency in Microsoft Excel, including sorting, filtering, organizing, and analyzing data. Experience with formulas and functions such as XLOOKUP or VLOOKUP is a plus.
• Comfortable navigating multiple software platforms and quickly learning new systems.
• Familiarity with AI tools, such as ChatGPT, Claude or Microsoft Copilot, and an interest in using technology to work more efficiently.
• Exceptional attention to detail and the ability to identify errors, discrepancies, and inconsistencies.
• Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
• A proactive mindset with a willingness to question processes, suggest improvements, and find smarter ways to complete tasks.
• Strong organizational skills and clear written communication.

What you'll be doing

• Process, review, and manage customer orders across multiple business systems.
• Enter, update, and verify order information, ensuring accuracy and timely processing.
• Use Excel to organize, compare, validate, and manage order-related data.
• Investigate order discrepancies, identify their causes, and work toward resolutions.
• Navigate ERP systems and other platforms to retrieve information, troubleshoot issues, and complete daily tasks.
• Identify opportunities to simplify repetitive tasks and improve workflows using Excel, AI, and other available tools.
• Collaborate with internal teams to resolve order-related questions and ensure smooth processing.
• Handle multiple priorities while meeting daily deadlines and maintaining high accuracy.

Experience with any of the following is a plus

• INFOR M3
• NuORDER
• EDI order processing
• Zendesk
• E-commerce or B2B order processing

What we offer

• Competitive compensation and comprehensive benefits package
• Health, dental, and vision insurance
• 20 PTO days annually
• 401(k) with company match
• Flexible Spending Account (FSA) and HRA
• Short-term and long-term disability insurance
• Early Fridays and volunteer days
• Onsite gym and weekly yoga classes
• Bagel Wednesdays, monthly catered lunches, and team-building events
• Opportunities to learn and grow with a global leader in comfort and wellness footwear and foot scanning technology

Aetrex is an Equal Opportunity Employer.

Learn more about our company, culture, and benefits: https://www.aetrex.com/careers-at-aetrex.html?lang=en_US