Order Process Specialist-Contract to Hire

Job PostingThe ideal candidate will have strong attention to detail, excellent time-management and organizational skills, and the ability to work efficiently in a fast-paced, deadline-driven environment while maintaining a high level of accuracy and customer service.Major Job FunctionsAccurately enter customer purchase orders data received through various modesVerify order details such as product information, quantities, pricing, and shipping details for accuracyEnsure all incoming orders are processed promptly and in accordance with company standardsDevelop and maintain a strong understanding of company products, services, and order processes.Provide timely order updates and exceptional customer service regarding order inquiriesCoordinate with Accounts Receivable to help mitigate credit risk and address credit-related order issuesCollaborate with internal departments and manufacturing facilities to understand order status, product availability, and fulfillment timelinesMonitor customer trends and communicate relevant observations to the Operations teamAdditional Job FunctionsProcess and generate daily customer invoices accurately and on timeSubmit invoices through EDI systems and customer billing portalsMonitor and resolve invoice transmission errors or rejectionsPrepare reports and supporting documentation as neededScan, upload, and electronically file invoices and supporting documentationProvide backup support for billing and administrative functions as neededRequired Skills/Abilities/EducationHigh school diploma or equivalent5+ years of experience in order processingExperience with high-volume data entry supporting a large customer base, preferably within a manufacturing environmentStrong attention to detail and ability to maintain accuracy while managing large volumes of dataExcellent problem-solving skills and adaptability in a changing environmentStrong multitasking, prioritization, and time-management abilitiesHighly organized with excellent verbal and written communication skillsKnowledge of logistics, including LTL, TL, freight rates, and transit timesStrong customer service skills with the ability to build and maintain effective working relationship across departments and manufacturing facilitiesProficiency with Microsoft Office and other common business technology platformsExperience with EDI processing and customer portals preferredExperience working within an EPR system; SAP S/4Hana experience a plusWork EnvironmentOffice-based, Monday-FridayFast-paced setting with daily deadlinesCollaborative team atmosphereEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.