Order Management Coordinator

Order Management CoordinatorNeros is a defense technology company rebuilding America's drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment.As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy.

We're hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years.The Order Management Coordinator will support the administration and execution of customer orders from receipt through fulfillment. This role will serve as a central point of coordination for sales order entry, purchase order review, order changes, delivery tracking, and routine customer order communications. This role will work cross-functionally with Business Development, Program Management, Production, Supply Chain, Finance, and other internal teams to ensure orders are accurately entered, required reviews are completed, changes are properly incorporated, and order status remains visible throughout the fulfillment process.Responsibilities include:Own the entry, maintenance, and administration of customer sales orders within NetSuiteReview incoming customer purchase orders and supporting documentation for completeness prior to order acceptance and entryCoordinate the internal PO and contract review process across required functional stakeholdersVerify incoming contractual requirements against established FAR/DFARS compliance matrices and internal review procedures, escalating exceptions to the appropriate functional ownerProcess and track customer order changes, contract modifications, delivery-date changes, part-number or revision updates, address changes, and supporting documentationMaintain accurate and current sales order records, customer documentation, and order-related filesMonitor open orders, required actions, delivery commitments, and outstanding dependencies through fulfillmentWork closely with Production, Supply Chain, Program Management, and other internal teams to maintain accurate order and delivery statusProvide routine order status and delivery updates to customers as requiredIdentify order discrepancies, missing information, conflicting requirements, or potential fulfillment issues and drive resolution with the appropriate internal stakeholdersEnsure required internal reviews and approvals are completed prior to order acceptance or implementation of material order changesSupport coordination between order entry and fulfillment teams when product revisions, inventory allocations, or other order specific requirements necessitate updatesMaintain clear visibility of open actions, changes, and customer commitments associated with assigned ordersSupport continuous improvement of order management processes, workflows, reporting, and internal controls as order volume scalesYou should have the following:2+ years of experience in order management, sales operations, customer operations, contract administration, program coordination, inside sales, or a similar coordination/operational roleExperience with sales order entry, order maintenance, and order tracking within an ERP, CRM, or order management systemExperience reviewing and processing customer purchase orders, order changes, delivery requirements, and supporting order documentationExperience coordinating across multiple functions such as Sales/Business Development, Program Management, Production, Supply Chain, Finance, or Operations to support order executionExperience managing multiple concurrent orders, priorities, deadlines, and open actions in a detail-oriented environmentExperience providing customer-facing communication, including order status, delivery updates, or resolution of routine order-related issuesProficiency with Microsoft Excel and standard Microsoft Office applicationsNice to have:Experience with NetSuite or a similar ERP platformExperience within aerospace, defense, manufacturing, hardware, or another complex product environmentFamiliarity with Government purchase orders, FAR/DFARS requirements, or Government contracting processesExperience working in a fast-paced startup, rapid-growth, or high-volume order environmentUS Salary Range: $82,000 - $114,500 USDThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only.

Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package.We're an equal opportunity employer. We welcome all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.