Order Management ClerkThe Order Management Clerk has the responsibility of managing retailer orders and documentation daily. The individual works closely with Order Management Supervisor to ensure that every order is processed accurately and delivered on time.Excellent organizational skills with a strong attention to detail and accuracy are essential for success in this position. Taking initiative and the ability to anticipate problems before they happen are also highly desired traits.
The candidate must work well with a team of people who are committed to continuing the company's high growth rate.Essential Functions:Enter and process incoming ordersInvoice shipped ordersCollaborate to optimize processes with Warehouse, Logistics, Order Management team(s), and othersProvide Customer Service for retailersOrder dispute resolutionOther Administrative duties as assignedCompetencies:Technical Capacity (data analysis and forecasting capabilities)Personal Effectiveness / CredibilityThoroughness/Detail OrientationTime ManagementCommunication Proficiency (written and verbal)Problem Solving/AnalysisStrong Math SkillsCustomer/Client FocusDecision MakingFlexibilityEthical ConductRequired Education and Experience:Strong interpersonal, organizational, communication, and customer services skillsHigh School Diploma or Equivalent required, Associate's degree preferredAbility to solve practical problems and deal with changing variables in uncertain situationsAbility to operate in a fast-paced environment and lead by positive exampleAdvanced MS Office skills (Excel & PowerPoint)2 years previous Administrative / Office experiencePreferred experience with ERP order management systems preferably Microsoft Business CentralPreferred experience with an EDI Platform (SPS, TrueCommerce, etc.)Additional Eligibility Qualifications:None required for this positionWork Environment and Physical Demands:This job operates in an office environment within a warehouse/shipping facility with a controlled climate in the office area, temperatures vary in the plant area. This role routinely uses but is not limited to standard office equipment such as computers, phones, multifunctional machine, filing cabinets, and label printers. This is largely a sedentary role; however, some lifting (up to 25 lbs.), bending, twisting, and long-term standing may be required at times.Position Type and Expected Hours of Work:This is a full-time position, standard days/hours are Monday – Friday 7am – 3:30 pm with the flexibility of some early hours, evening hours, and weekend work when needed.Supervisory Responsibility:This position does not have any supervisory responsibilitiesTravel:No overnight or long-distance travel expected for this position Local travel required for errandsOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.