Order Management & Billing Lead — Cloud Marketplaces & Partnerships

Responsibilities

• Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application.
• Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as OpenAI expands its partnerships.
• Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling.
• Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships.
• Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria.
• Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations.
• Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues.
• Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable.
• Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems.
• Establish KPIs and dashboards that measure billing accuracy, automation rates, cycle times, partner escalations, and overall operational throughput.
• Develop and maintain operational documentation, including SOPs, playbooks, runbooks, and training materials, to support consistent execution and team scalability.

Requirements

• 7+ years of experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or usage-based billing environments
• Strong understanding of partner or marketplace billing models, including usage-based billing, pricing structures, credits, discounting, invoicing, reconciliation, and exception management
• Experience working with cloud marketplaces, external partners, or ecosystem-based business models
• Experience launching or operationalizing new partner channels, including defining workflows, controls, and cross-functional requirements
• Hands-on experience with CPQ, ERP, and billing platforms, such as Salesforce, Oracle Fusion, NetSuite, Stripe, or Metronome
• Strong analytical skills with the ability to turn data into actionable business insights
• Experience managing month-end reconciliations, billing controls, and audit readiness
• Ability to thrive in a dynamic environment, navigate ambiguity, solve complex problems, and manage competing priorities effectively.