Order Fulfillment Manager
This is a hands-on role combining customer service and wholesale distribution operations. The person will take ownership of customer order problems, coordinate a fast resolution, and investigate what went wrong to help prevent repeat issues.
Title: Warehouse Manager
Location: Staten Island
Shift: Day
Experience level: 5+ years of Order Fulfillment
Compensation: Open
Location: On-site
Key responsibilities
- Monitor the central issue inbox and respond quickly to incorrect orders, missed or late deliveries, picking errors, returns, and other service problems.
- Communicate directly with customers, explain solutions, and provide updates through confirmed resolution.
- Coordinate with Warehouse, Dispatch, Sales, Purchasing, and Finance to arrange replacement orders, delivery corrections, and other necessary actions.
- Get into the warehouse, speak with employees, investigate discrepancies, and identify root causes.
- Track recurring problems and work with department managers on corrective actions.
- Follow up until every request is acknowledged and completed.
Ideal candidate
- Strong understanding of wholesale distribution, warehouse operations, inventory, shipping, and the full order cycle.
- Proven customer service skills, including handling complaints and difficult conversations.
- A proactive, resourceful problem solver with urgency and exceptional follow-through.
- Comfortable working with frontline warehouse employees, customers, and management.
- Able to drive accountability across departments without directly supervising them.
- ERP and reporting experience preferred.
Send a resume and the best number to reach you.
Order Fulfillment Manager in Staten Island at KDS Strategic Search Group
- Other openings
- 4
- Hiring in
- 3 locations
KDS Strategic Search Group currently has 4 other roles open on LocalWork across 3 locations. If this particular role is not the right fit, their other openings may be.
This position is listed as full time and onsite. It was posted 4 days ago.