Order Entry Representative

Order Entry RepresentativeThe Order Entry Representative provides attentive office and customer support to online shoppers before, during, and after their purchase. In this role, you respond to customer questions, resolve issues, process orders, and help ensure a smooth, positive online shopping experience for every customer.ResponsibilitiesRespond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner.Assist customers with product information, order placement, payments, shipping details, returns, and exchanges.Track orders and provide accurate updates on shipping status and delivery timelines.Resolve customer complaints and concerns promptly while maintaining a courteous and professional demeanor.Process refunds, returns, replacements, and other service requests in accordance with company policies and procedures.Maintain accurate and up-to-date customer and order information in company systems and online order-management tools.Collaborate with warehouse, shipping, sales, and other internal departments to resolve customer issues and ensure order accuracy.Follow established company procedures and standards to maintain a high level of customer satisfaction.Identify recurring customer issues or trends and communicate them to leadership for continuous improvement.Perform data entry and order entry tasks with strong attention to detail and accuracy.Use Microsoft Office and other office tools to support order processing, documentation, and communication.Support a new e-commerce project for a large grocery retailer by providing reliable customer and order support.Essential SkillsExcellent verbal and written communication skills.Strong customer service and problem-solving abilities.Comfort using computers, email, chat platforms, and online order-management systems.Basic knowledge of e-commerce websites and online purchasing processes.Ability to multitask and manage multiple customer inquiries simultaneously.Strong attention to detail and accuracy in data entry and order processing.Ability to remain patient, professional, and courteous in difficult or high-pressure situations.Effective time-management and organizational skills.Ability to learn new software, products, and company procedures quickly.Customer service experience, including office, retail, call center, or e-commerce support (1+ year of office or customer support experience).Proficiency with Microsoft Office and general office tools.Strong technical and computer knowledge, including comfort using online chat tools.High school diploma or equivalent education.Additional Skills & QualificationsFriendly and positive attitude with a strong focus on delivering a great customer experience.Dependable work habits and the ability to work independently with minimal supervision.Team-oriented mindset and willingness to assist coworkers when needed.Comfort working in a fast-paced online business and e-commerce environment.Previous experience in data entry, order entry, order processing, or office support.Interest in growing with a small but expanding company.Motivation to succeed in a contract-to-hire opportunity that can lead to long-term employment.Work EnvironmentThis is a fully on-site role based in Lenexa, working in a casual office environment. You will use computers, online chat tools, email, Microsoft Office, and order-management systems as part of your daily responsibilities. The position supports a small but growing company that has recently secured a new e-commerce project with a major grocery retailer, offering a contract-to-hire path and the chance to grow your career. Training and support are provided to help you learn systems, products, and procedures, and you will work closely with leadership and colleagues in a collaborative office setting.Job Type & LocationThis is a Contract to Hire position based out of Lenexa, KS.Pay and BenefitsThe pay range for this position is $19.00 - $21.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Lenexa,KS.Application DeadlineThis position is anticipated to close on Oct 9, 2026.