Job TitleThis position is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders.Duties include managing a high volume of sales documents, completing post-sale administrative tasks, supporting customers via phone and email, and resolving routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction.Job OffersWork-Life Balance: Monday – Friday, 8:30am – 5:00pmTraining & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.Paid Time Off: Generous vacation accrual and paid time off policies.Holidays: 7 paid holidays per year, in addition to 2 floating holidays.Compensation: Competitive compensation planHealth Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first day of the month following your start date.Insurance: Company-provided life insurance and short-term disability coverage.Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.Success CriteriaEffectively manage a high volume of documents throughout the shift.Accurately review new orders and process webs orders daily.Accurately and efficiently processing and managing returns.Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.Contacting customers via phone and email as needed including but not limited to supporting Customer Service.Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriateActively participates in training involving our products, systems and designExhibits professionalism with customers, team members and all levels of leadershipAdditional tasks as neededWorks effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.Exhibits and adheres to the established Visual Comfort Company Values.Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.QualificationsMinimum of 6 months of previous experience in Visual Comfort Customer Service, or equivalent experience.High school graduate, 2 or 4-year college graduate, preferred.Strong aptitude for navigating CRM and Order Management systems.Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry, a plus.Exceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing priorities.Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by managerAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneAvailable to work a flexible schedule including weekends, early mornings, late evenings.An equivalent combination of education and experience will be considered for this roleCompensation: $24 per hourCompensation is based on individual factors, including skill set, relevant experience, and work location.Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role.