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Oracle Service Cloud (RightNow) and Genesys Integration Lead

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san jose, ca • Posted 2 weeks ago
Onsite Contract IT Management & IT Project Management

Oracle Service Cloud (RightNow) and Genesys Integration Lead

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Title: Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type: W2/C2C

Experience: 8 - 25 years

Location: San Jose, California

Responsibilities

  • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
  • 3+ years of hands‑on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
  • Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross‑functional enterprise environments.
  • Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
  • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
  • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
  • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Qualifications

  • Bachelor's degree or equivalent combination of education and experience.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Software Development

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Oracle Service Cloud (RightNow) and Genesys Integration Lead in san jose at Unknown Company

This position is listed as contract and onsite.

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