Oracle Sales Cloud Business Relationship ManagerThe Oracle Sales Cloud Business Relationship Manager will be responsible for maintaining the relationship with Vertiv Sales Organization in regard to the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. He/She will be the driving systematic identification, analysis, management, monitoring and improvement of Sales Organization relationships in order to target and improve system performance and alignment to business and users needs.Key DutiesAlign with various stakeholders on goals and strategies, so to effectively implement and deploy Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectivesMaintenance of the various process documentation and prioritizing tasks to ensure they meet deadlines and leadership satisfactionDevelops strategies to better engage with the Sales Organization and support customer satisfaction goals.Data management and collection for reporting development, regarding system performance and satisfactionSupport deployment of system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gapsCoordinate regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.Lead or participate in root cause analysis / corrective action for critical issues and incidentsAnalyze production configuration issuesGenerate and maintain documentation for changes made to systems.Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfrontEscalate issues and requests to vendor or implementation partner and ensure timely resolution.Work effectively with remote team members, outsourced resources, and users to complete tasks.Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective actionAct as liaison with other IT support teams, on the Opportunity to order domain, covering: configurators, workflow toolsStrong functional knowledge in the sales space, for large manufacturing organizationsSchool Background / Working Seniority5-7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP2-3 years experience with Oracle Sales Cloud integrations with other sales platforms, various middlewaresIT Bachelor's degree or equivalentInternational experienceExperience in an international System Integrator company is a plusBasic SkillsStrong communication and collaboration skillsVery good presentations skillsAnalytical, and problem-solving skills are requiredVersed in work intake assessment, resource prioritization, delivery targets and strategyTechnical / Functional skillsExperience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), other CRMsKnowledge of Oracle ERP systemsExperience maintaining Functional Requirement DocumentationExcellent leadership and teamwork skillsProcess discipline and documentation skills essentialReady to move beyond own area of comfortAbility to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuationsKnowledge of ITIL v3 is preferredThe successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES: Safety. Integrity.
Respect. Teamwork. Inclusion.OUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to InfoJob Identification Job Category Business PartnershipPosting Date 04/02/2026, 06:13 PMLocations Westerville, OH, United States