Oracle OPERA Property Management System (PMS) AdministratorThe Oracle OPERA Property Management System (PMS) Administrator is responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta's managed and franchise hotel portfolio. This role serves as the technical and functional subject matter expert for OPERA (both Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta's hospitality technology strategy.This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations. This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization.
The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests. This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL.Key ResponsibilitiesPMS Administration & SupportAdminister, configure, and maintain OPERA PMS environments across managed and franchise propertiesServe as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysisManage user access, roles, permissions, and security configurations in alignment with IT policiesMonitor system performance, availability, and data integrityStandardization & Process ImprovementDrive standardization of OPERA configurations, templates, and operating procedures across the portfolioIdentify inconsistencies across properties and implement scalable solutions to reduce variationDevelop and maintain SOPs, configuration guides, and knowledge base documentationPartner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variabilityIntegrations & Ecosystem ManagementSupport and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperabilityTroubleshoot interface issues and coordinate with vendors to resolve defects and improve performanceVendor & Stakeholder CollaborationAct as the liaison with Oracle Hospitality and third-party vendors for OPERA-related mattersManage vendor tickets, escalations, and service delivery expectationsBuild strong relationships with property-level stakeholders, franchisees, and corporate teamsProvide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support modelImplementations & UpgradesSupport new hotel onboarding, conversions, and system implementations involving OPERA PMSParticipate in OPERA Cloud migration planning and executionAssist in defining deployment standards, cutover strategies, and post-go-live support modelsEnsure data readiness and configuration alignment during transitionsTraining & EnablementProvide training and support to property teams and internal users on OPERA functionality and best practicesDevelop training materials and facilitate sessions for new system features or process changesAct as a trusted advisor to operations teams on how to best leverage OPERA capabilitiesQualificationsRequired4–7+ years of hands-on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and acceleratorsHands-on experience with OPERA integrations (OHIP, OXI, IFC)Experience with OPERA reporting and analytics toolsStrong understanding of hotel operations, including front desk, reservations, housekeeping, and night auditExperience supporting PMS integrations and troubleshooting interface issuesDemonstrated ability to manage multiple properties or a multi-site hospitality environmentStrong problem-solving skills with the ability to diagnose and resolve complex system issuesPreferredFamiliarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems)Working knowledge of networking, virtual environments and additional PMS systemsExperience working in a franchise or mixed ownership model environmentKey CompetenciesOperational Awareness: Deep understanding of how PMS supports hotel operations and guest experienceStandardization Mindset: Ability to drive consistency across a diverse and decentralized portfolioVendor Management: Comfortable holding vendors accountable and navigating escalationsCollaboration & Influence: Works effectively across IT, operations, and franchise stakeholdersAttention to Detail: Ensures accuracy in configuration, data, and system behaviorAdaptability: Thrives in a dynamic environment with evolving priorities and system landscapesAdditional Job Information/Anticipated Pay RangePay Range: $90,000 to $105,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.