Providing essential technical and functional support, the full-time Oracle Fusion Support Engineer will manage user inquiries, resolve technical issues, and ensure customer satisfaction in a remote environment. Key responsibilities Act as the first line of support for Oracle Fusion applications, handling user issues and ensuring timely resolutions Provide daily and weekly reports on issues, manage escalations to L3 teams, and update the knowledge base with solutions and user guides Educate users to prevent recurring issues and track escalated tickets to ensure SLA compliance and resolution updates Required qualifications 2 to 6 years of experience with Oracle Fusion Cloud Applications, particularly in ERP or SCM modules Hands-on experience with the Procurement module, including Purchasing processes and FBDI uploads Bachelor's degree in Computer Science, Information Systems, or a related field Understanding of ITIL principles and incident management lifecycle Proficiency in ticketing systems such as Ivanti, ServiceNow, or Jira