Optometry Billing Account Representative

To support Optometry providers across the United States, the full-time remote RCM Account Representative will manage day-to-day insurance operations, analyze receivables, and provide exceptional customer support while working a full 8-hour day between 7:00am - 6:00pm central time, Monday through Friday. Key responsibilities Provide customer support via phone, email, and GoToMeeting for RCM customers Monitor customer accounts to identify revenue trends and proactively engage clients with solutions Identify, research, and resolve account concerns reported by customers and partners Required qualifications Minimum of three years' experience in customer service and medical & vision insurance billing in an optometry setting Knowledge of ICD-10 coding and Optometry CPT codes Ability to work a full 8-hour day within specified hours, remotely with minimal supervision Stable high-speed internet connection and a quiet home office environment Strong knowledge of Windows and Microsoft Office suite products