Ops Coordinator

Operations CoordinatorThe Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.Essential FunctionsCommunicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveriesHandle all customer call-ins and updates customer on expected delivery/service timesMake outgoing calls to customers regarding issues such as locked gates and missed servicesSupport drivers during reported emergencies and provide appropriate resources to assist with issuesWork with the customer service department on scheduling deliveries or servicesPost route & pick-ups and deliveries and sequences routes & pick up and deliveries as neededReview driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service informationConduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properlyKeep Operations Manager updated on issues and resolution of issuesPerform other duties as assignedQualificationsCustomer ServiceTeamworkOrganizationTime ManagementCommunicationsDecision Making and Problem Solving