Ophthalmic Patient Access Representative

To support a growing eye care organization, the full-time Ophthalmic Patient Access Representative will manage incoming patient inquiries, schedule appointments, and provide exceptional customer service while working remotely. Key responsibilities Answer incoming calls from patients, addressing inquiries and concerns with empathy and professionalism Schedule, reschedule, and confirm appointments across various ophthalmology sub-specialties while maintaining accurate electronic health records Collaborate with external medical professionals and internal departments to ensure seamless patient care coordination Required qualifications Prior medical experience is required Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus Previous experience in a call center, customer service, or healthcare setting is advantageous Familiarity with medical terminology, healthcare procedures, and insurance concepts