Telecommunications OperatorBasic Function: A Telecommunications operator must be able to coordinate the activities of the call center including in-coming and out-going calls, paging our Physicians, staff, and technicians. A Telecommunications operator must be able to remain calm and efficient during codes and any emergency.Job Duties:Daily use of PhonesInternal paging by using software designed for pagingTelecommunication’s operator will use both Capital Fire Equipment Fire Panel/Notifier and Overhead paging for Codes along with paging pagers/cell phones to alert colleagues of fire, disasters, code blue, or other emergency situationsMonitor emergency alarms-Code Blue alarms, Capital Equipment Notifier Fire Panel, Medical Alarms, Blood Bank Ref/Freezer alarms, Elevator alarms, Duress Alarms, generator alarm and weather radioMonitor’s STAT line (5555)Pleasing telephone voiceAnswering the phone in a courteous and professional mannerHigh tolerance level for dealing with a potentially stressful environment and reacting in an appropriate manner when an emergency occursAll other duties assigned by Telecommunications ManagerChecked emails and online learning assignments (Relias) on a regular basisTraining of new colleagues will occur on all shifts, especially the second and third shift due to the lower volume of calls during these shiftsRotation of weekendsHealth Caring Standards/Values:Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possibleExceed the expected and anticipate the unexpected by asking, Is there anything else I or a fellow Colleague can do for you?Always provide a comforting, timely, caring departure, or discharge, and always say thanks for allowing us to serveIntegrity, openness, and fairness in all you doTeamworkPride in DepartmentIndividual creativity and InnovationsCompassion and caringMaintain department and hospital standards and policiesAge-Appropriate Care: Colleague has been instructed in providing customer service and on interacting with age groups as related to the department’s general client population: including use of appropriate interventions, communication, and skills to match the age and/or abilities of the patient/familyMachines, Tools # Equipment Used:Colleagues must be knowledgeable of various paging systems, keyboarding skills, and operation of a switchboard/call centerEducation, Training # Experience:High School diploma or equivalentA Telecommunications operator must have a high tolerance level for dealing with a potentially stressful environment and react in an appropriate manner when an emergency occursPrevious experience preferredMust be computer-literate to complete task(s) as requiredPhysical Requirements:Must be able to sit for extended periods of time up to 8hrsSome standing and lifting may be required (Lifting will not exceed twenty-five pounds)Able to bend and reach items on floor, desk level, and overheadAble to see clearly and hear normal speaking tonesAble to communicate verbally interpersonally and over the telephone in a clear and concise speechResponsible To: Communications ManagerThis description is intended to describe the essential job duties and the essential requirements for the performance of this job.