Operations Technician IIWyyerd Fiber is seeking an Operations Technician II who will be responsible for configuring, installing and repairing FTTH GPON and DSL plant and equipment to meet quality standards and deliver an exceptional customer experience. Plant maintenance construction work is also part of the responsibilities of this position, as well as fiber splicing.About This RoleThe Operations Technician II is a vital part of the Wyyerd Fiber team. This position takes on the face of Wyyerd Fiber as the technician and the person in front of the customer.
The technician will be efficient with their time at a customer's home taking the time to perform quality work, educating the customer on the product and services provided, all while being conscious of the time it takes to do so.ResponsibilitiesAbility to understand a fiber networkWorking computer knowledge of a Mac deviceUnderstanding of basic electricityUnderstanding and interpreting plant mapsTelecommunications wiring color-code competencyProgram and troubleshoot wireless and networking equipment for each customerLift 50 lbs and have the ability to handle a tall extension ladderOther duties as requiredAbility to work weekends/holidays preferredExperience/QualificationsMust have clean driving recordAbility to pass drug testUnderstanding of ISP servicesAbility to work with others on all responsibilities