Operations Support SpecialistReports to: Operations Support ManagerLocation: Heritage Behavioral Health Center, Decatur, ILSchedule: Monday–Friday, 8:00am–5:00pm.Work Setting: In-Person — mobile across multiple Heritage locationsPosition Overview:Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes.The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization — managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency.
At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care.Leadership & Team ExpectationsDemonstrate a sense of pride and ownership in the operational work that supports Heritage's mission and the people we serveMaintain professionalism, reliability, and strong communication in all interactions with staff, vendors, and community partnersAnticipate needs proactively rather than only reacting to requests — be the person people can count onModel and reinforce Heritage's mission, values, and ethical standards in every interactionCore Responsibilities:Mail, Deliveries & TransportationCoordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locationsAssist with transportation logistics, including pickup and delivery of supplies and materials to off-site locationsComplete routine errands and operational tasks to support daily agency functionsMeeting & Event SupportSupport meeting and event logistics, including food pickup and distribution, room setup, and supply coordinationAssist with coordination of agency events and special projects as assignedPurchasing & Supply ManagementProcess and fulfill purchasing requests for supplies, materials, and operational needs in accordance with agency proceduresMaintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occurAssist with maintaining organized workspaces, storage areas, and shared operational resourcesAdministrative & Operational SupportProvide administrative and operational assistance across departments as neededCommunicate effectively with staff, vendors, and community partners to coordinate services and requestsFollow all agency policies, safety procedures, and confidentiality standards in the performance of all job functionsPerform other duties as assigned consistent with this rolePerformance Expectations / What Success Looks LikeDaily operations run smoothly with minimal disruptions or delays in mail, transportation, purchasing, or meeting logisticsStaff requests are handled efficiently and accurately, with clear communication and consistent follow-throughSupplies and operational needs are proactively monitored and replenished before shortages occurStaff across the agency view this person as a dependable, organized, and resourceful go-to partner for operational needsTasks and projects are completed on time and in accordance with agency policies and expectationsKnowledge, Skills and Abilities:Strong interpersonal, verbal, and written communication skillsExcellent organizational skills and strong attention to detailAbility to problem-solve, multi-task, and manage competing priorities in a fast-paced environmentAbility to work both independently and collaboratively as part of a multidisciplinary teamStrong time management skills; ability to consistently meet deadlines and expectationsAbility to respond calmly and effectively in urgent or emergency situationsProficiency with email, phone communication, and basic computer applicationsEducation and Experience:High school diploma or GED requiredPrior experience in operational support, logistics, office coordination, or similar role preferredValid driver's license, reliable transportation, and proof of current automobile insurance required and must be always maintainedEquivalent combination of education and experience will be considered.Physical Requirements and Working Conditions:Position is mobile across multiple Heritage locations; regular travel between sites requiredAbility to sit, stand, and work at a computer for extended periodsAbility to lift up to 25 pounds and push low-weight mail cartsMust adhere to all Heritage policies, procedures, safety standards, and confidentiality requirementsCompensation & BenefitsSalary Range: $17.00/hr - $20.00/hr based on experienceHeritage offers the following with this position:Generous Time Off: Vacation, sick, personal, and holiday leaveWellness Benefits: Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursementInsurance: Health, dental, vision, flex spending accounts, and additional life insurance. Health insurance includes substantial agency contributions toward the cost.Retirement: 401(k) and Roth optionsProfessional Growth: Tuition assistance and continuing education opportunities