Operations Support ManagerAt KI, we believe knowing our customers helps us serve them better. We listen. We observe.
We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions.
By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.Position SummaryThe Operations Support Manager drives continuous improvement and supports plant operations through cross-functional coordination.
This role partners with Operations and Engineering to improve safety, quality, delivery, and cost performance.Key ResponsibilitiesLead Lean/continuous improvement initiatives and Kaizen eventsAnalyze KPIs to identify inefficiencies and drive process improvementsPartner with Engineering on process optimization and standardizationLead and develop operations support team membersSupport resolution of production and quality issuesMonitor performance and escalate risks impacting plant goalsEnsure compliance with safety and company standardsCommunicate performance, priorities, and improvement updatesQualificationsBachelor's degree in Manufacturing, Engineering, Business, or related field5+ years of manufacturing/operations or CI experienceLean knowledge (6S, VSM, JIT, etc.)Strong problem-solving and data analysis skillsLeadership experience preferredLean or Six Sigma certification preferredBenefits OverviewKI offers a competitive benefits package designed to support you and your family, including:Medical, dental, and vision insuranceEmployee Stock Ownership Plan (ESOP)401(k) with company matchPaid vacation, sick time and holidaysLife and disability insuranceOnsite nurseOnsite fitness centerEmployee assistance programOpportunities for professional development and growth