Operations SupervisorThe Operations Supervisor at The Dome by Rutter Mills plays a key role in ensuring the seamless execution of daily venue operations, changeovers, and general building maintenance. You'll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards.What This Role Will Do:Works directly with the Ops Manager to perform day of show duties and helps implement process improvements and operational strategiesOversee venue operations to ensure efficiency, organization, and adherence to venue policies and proceduresConduct regular inspections of venue spaces to ensure cleanliness, property maintenance, organization, and readiness for events and daily operationsOversee regular preventive and general maintenance around the site including painting, cleaning, and misc. projectsMonitor and address operational challenges in real time, proactively identifying and resolving issuesMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredPerform opening/running/closing duties according to Live Nation policyKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalatesServe as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communicationEnsure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulationsTrain and mentor team members, fostering a culture of teamwork, accountability, and excellenceRequired to work all changeovers that are scheduled throughout the venuePossess a problem-solving and growth mindsetWilling to help in any department wherever is neededOther related duties as assigned by managementWhat This Person Will Bring:Required:Working knowledge of high-volume venue operations and guest relationsStrong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic situationsSkills in guest relations/staff relations- Assessing and anticipating special needs of guestsPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitudeCommunicate well with team members and managers and foster an atmosphere of unity and camaraderieCommitment to work evenings, weekends, and holidays as needed based on operational demands.
Be extremely reliable, dependable, and responsibleHigh School Diploma requiredPreferred:Experience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 40 lbs using proper lifting techniquesEqual Employment OpportunityWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.