Operations Supervisor

Job Title: Afterhours Operations Supervisor (3pm-Midnight; Remote-Illinois Residents)

Location: Chicago, IL

LHH Recruitment Solutions is currently seeking an Afterhours Operations Supervisor to join our client's organization in the Chicago, IL area.

Key Responsibilities:

• Oversee all carrier and customer operations and shipments after regular business hours.
• Lead, coach, and mentor the afterhours team, fostering a positive and productive work environment.
• Act as the first point of contact for all issue escalations during shift, including handling carrier and shipper communication.
• Manage multiple tasks and responsibilities simultaneously, such as handling urgent customer requests, overseeing shipments, and ensuring team performance.
• Assess situations quickly, analyze issues like delayed shipments or missed deliveries, and implement effective solutions in real time.
• Proactively communicate issues and updates with customers and shippers as needed.
• Collaborate and coordinate communications with other departments to resolve customer issues and improve the overall customer experience.
• Utilize provided tools and technology to source capacity and recover shipments as necessary.
• Develop and implement strategies to improve communication, response times, and problem-solving capabilities.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
• Minimum of 3 years of experience in carrier sales, logistics account management, or transportation operations.
• Proven experience in carrier sales, including capacity sourcing and rate negotiation.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams).
• Previous experience with McLeod, DAT, DFM is a plus.
• Bilingual proficiency in English and Spanish is a plus.
• Demonstrated leadership and team management expertise.
• Exceptional verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to work independently, remain calm under pressure, and make quick decisions to generate solutions.
• Outstanding organizational skills with meticulous attention to detail.
• Proven ability to collaborate effectively with diverse team members.
• Excellent time management skills, consistently meeting strict deadlines.
• Flexible and adaptable, with a willingness to adjust tasks and priorities as needed.
• Thrives in and is motivated by a fast-paced working environment.

Compensation and Benefits:

• Competitive salary based on experience.
• Annual bonus.
• Retirement plan with company match.
• Health, dental, and vision insurance.
• Paid time off.

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics.

Equal Opportunity Employer/Veterans/Disabled