Operations Supervisor

Operations Supervisor – Coach & TourThe Operations Supervisor – Coach & Tour is a frontline operations leader responsible for executing safe, reliable, and efficient transportation service within a fast-paced, customer-driven environment. This role plays a critical part in translating operational plans into daily execution—ensuring that drivers, vehicles, and schedules are aligned to deliver best-in-market service.Operating in close partnership with the Terminal Manager and across members of the Sales, Maintenance and Safety teams, the Operations Supervisor ensures that service expectations are met with consistency and precision while changing conditions in real time.This position is designed for a hands-on leader who thrives in dynamic operations, excels at problem-solving, and is committed to delivering exceptional service through disciplined execution and teamwork.What You'll OwnOperational Execution & Service DeliveryExecute daily transportation operations with accountability for on-time performance, service reliability, and customer satisfactionManage real-time scheduling adjustments to address changes driven by traffic, weather, equipment availability, or driver constraintsEnsure all trips are properly staffed and vehicles and drivers are prepared and dispatched on time to aligned with customer expectationsIdentify and resolve operational disruptions quickly to minimize customer impactDriver Oversight & Workforce CoordinationSupervise and coordinate a diverse driver workforce, ensuring schedules are fair, efficient, and compliant with all regulationsEnsure drivers are properly prepared, uniformed, and equipped for their assignmentsSupport driver performance management, including coaching and administration of corrective actions as neededPartner with recruiting and leadership to support hiring, onboarding, and workforce readinessScheduling & Resource OptimizationAdminister scheduling practices to maximize utilization of drivers and fleet resources across a diverse trip portfolioAlign vehicle assignments with customer requirements and overall fleet planningCoordinate with maintenance and other terminals to optimize vehicle availability and utilizationManage non-revenue movements and inter-terminal coordination to ensure maximum efficiencyCross-Functional CoordinationPartner closely with Maintenance, Cleaning, and other operational teams to ensure vehicles are safe, clean, fueled, and ready for serviceEnsure preventative maintenance schedules and operational requirements are alignedAct as a central coordination point between field operations, sales, and customer contactsCustomer & Service ExcellenceMaintain proactive communication with customers and internal stakeholders regarding service changes, delays, or issuesDeliver a consistent, high-quality customer experience across all assignmentsSupport issue resolution with urgency, professionalism, and accountabilitySafety & ComplianceEnsure adherence to all federal, state, and local transportation regulations and company policiesPromptly report, document, and follow through on accidents, incidents, and safety concernsReinforce a culture of safety in all operational activities and decision-makingAdministrative & Operational SupportOversee collection and processing of driver paperwork supporting payroll, billing, and trip reconciliationMaintain accurate operational records and reporting to support performance tracking and accountabilitySupport Terminal Manager with operational analysis and execution prioritiesWhat You BringExperience in transportation, logistics, or service operations in a fast-paced environmentStrong organizational and problem-solving skills with the ability to manage real-time operational challengesAbility to triage and prioritize operational issues to minimize disruption of service.Proven ability to coordinate teams and resources effectively under pressureWorking knowledge of regulatory compliance requirements in transportation operationsStrong communication skills with the ability to interact with drivers, customers, and internal stakeholdersHigh level of accountability, attention to detail, and operational disciplineProficiency in Microsoft Office and capacity to understand and leverage company and industry tools to maximize service deliveryWhy This Role MattersThe Operations Supervisor is essential to delivering on DATTCO's service promise. This role directly impacts daily operational performance, customer satisfaction, and workforce effectiveness by ensuring that every trip is executed safely, efficiently, and reliably.By bridging planning and execution, the Operations Supervisor plays a key role in maintaining operational consistency, strengthening team performance, and supporting the company's reputation for service excellence.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.