Operations Supervisor | Full-Time | Iowa Events Center & Wells Fargo Arena

Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Operations Supervisor assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center.This role pays an annual salary of $44,000-$47,000.Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until July 25, 2025.ResponsibilitiesManagement in areas of planning, directing, coordinating and review of work plans for facility operationsReview, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention eventsResponsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costsOversee, direct, monitor changeover and housekeeping crews, providing team supportMaintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / lawsReport unsafe working conditions, injuries, employee concerns, or escalated situations to managementRepresent the company with temporary agencies, contractors, and vendors in a professional mannerCommunicate with temporary agencies on staffing; schedule and monitor on-site laborInterview applicants for part time Building Attendant, independently make hiring decisions and onboardCoach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timelyPartner with Operations management and Human Resources as neededSuspend employees; recommend employees for termination and deliver termination as requiredManage DNR (Do Not Return) situations with temporary staff members and agency as requiredProvide & oversee training for all Operations employees and temporary workersResponsible to understand, comply with, and supervise employees within parameters of any Collective Bargaining AgreementMaintain positive, professional relations with any Union representativesCoordinate / lead staff training and safety programsMaintains departmental equipment, notifying management when repairs are neededEnsure staff is working safely, monitoring any approved restrictions / reasonable accommodationsParticipate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvementsCoordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etcMaintain superior interpersonal relations with vendors, contractors, employees, management and temporary employeesMust work on-site, maintain excellent attendance, and contribute to a safe & healthy work environmentQualificationsHigh school diploma or equivalentBachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of educationTwo (2) or more years' experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordinationProficient computer skills in a Windows formatExperience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferredAbility to effectively be available via a company provided cell phone, email, textAbility to effectively lead a large team in a fast paced, high pressure environmentKnowledge of OSHA and other local / state / federal safety standards / requirementsForklift certification or ability to acquire within 90 days of employmentPossess superior interpersonal, communication, and leadership skillsAbility to communicate clearly, concisely, professionally in-person and in-writingSelf-motivated, ability to work independently and with a teamExcellent organizational skillsPossession of a valid Driver's License preferredAbility to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidaysStrengthened by Our Differences.

United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity.

We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.