Operations Supervisor, Flagship Fifth Avenue

Position Overview

As an Operations Supervisor, you will be the backbone of boutique logistics and inventory management. You will play a key role in ensuring seamless daily operations, maintaining precise inventory control, and supporting our boutique team in delivering exceptional client experiences. Working closely with the Operations Manager, you will support team members, champion brand standards, and maintain clear, active communication with internal workshops and external clients.

Main Accountabilities

• Team Support & Training: Supervise and support team members, ensuring thorough training, adherence to operational compliance, and fostering positive, collaborative relationships across the boutique.
• Inventory Management: Receive inbound stock, record it accurately in the system, organize and maintain the stockroom, and execute stock cycle counts and annual physical inventories under the direction of the Ops Manager.
• Shipping & Logistics: Prepare and ship outbound shipments in strict accordance with brand standards; coordinate shipping and receiving with clients and workshops.
• Client & Workshop Relations: Partner with boutique team members on client escalations and maintain active, prompt communication with all workshops and stakeholders via email and other channels.
• Quality Control: Process boutique stock repairs and damages efficiently.

Profile & Requirements

• Proven experience in stock, logistics, or operations—ideally within luxury retail, retail, or hospitality.
• Strong organizational skills with meticulous attention to detail and accuracy in data entry and inventory tracking.
• Excellent interpersonal and communication skills, with the ability to build trust, inspire teamwork, and handle client escalations professionally.
• Proactive, responsive, and comfortable managing multiple priorities in a fast-paced environment.
• Proficiency in retail inventory systems and standard office software (email, spreadsheets).
• Proven experience in stock, logistics, or operations—ideally within luxury retail, retail, or hospitality.
• Strong organizational skills with meticulous attention to detail and accuracy in data entry and inventory tracking.
• Excellent interpersonal and communication skills, with the ability to build trust, inspire teamwork, and handle client escalations professionally.
• Proactive, responsive, and comfortable managing multiple priorities in a fast-paced environment.
• Proficiency in retail inventory systems and standard office software (email, spreadsheets).

What We Offer

BVLGARI offers a competitive compensation package that includes:

• Base salary + store performance-based bonus
• Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
• Exclusive employee perks, including luxury product discounts and training opportunities

BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.

For Internal Candidates

We are excited to see LVMH talents exploring opportunities within BVLGARI! If you are interested in this role, please:

• Contact your direct manager to discuss your career growth.
• Reach out to your HR Business Partner (HRBP) for guidance on the internal mobility process.

We value your dedication to the LVMH Group and look forward to supporting your career journey with BVLGARI.