Operations Supervisor - Fillmore Miami Beach

Operations SupervisorOperations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary and uphold Live Nation policies.What This Role Will Do:Works directly with the Ops Manager to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of venue amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffTurn in all lost and found articles to Box OfficeEnsure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policiesEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalatesResponsible for completing incident reports and collecting witness statementsAssist MOD with all ejection logs and incident reportsRequired to work Special Events that are scheduled throughout the venueWhat This Person Will Bring:Responsible Alcohol Awareness Training Certification or EquivalentWorking knowledge of high-volume nightclub operations, responsible alcohol service and guest relationsSkills in guest relations/staff relations- Assessing and anticipating special needs of guestsPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitudeRead guests in order to anticipate their needsTurn potentially negative situations into positive onesCommunicate well with team members and managers and foster an atmosphere of unity and camaraderieSpecial requirements (State Security Licensing or equivalent certificate)High School Diploma requiredPreferred:Experience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 40 lbs using proper lifting techniquesLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process.

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