Operations SupervisorThe Operations Supervisor will execute the organization, set-up, and management of the team towards the accomplishment of the business vision and restaurant goals for the shift. They will aid the Managers & Directors in the continued development and productivity of all team members and specialists in the organization.Basic Responsibilities:Shift Preparation: Execute the mentality that "Prior Preparation Prevents Poor Performance:" Be ready for shift before arrivalCatering: Manage and execute pick up catering ordersOpening and Closing: Complete in a safe and timely manner; ensure lights are on and alarms are offBoard Setup: Ensure the team members are organized on the set-up board and in place to execute tasks on timeShift Huddles: Gather with each team member or group to ensure goals for shift are enthusiastically communicatedOperational Excellence: Deliver a remarkable dining experience for all guests through food, cleanliness, speed, and attentive and courteous behaviorsSedgwick: Handle insurance/liability claims of all areas during scheduled shift and communicate the incident to the appropriate peopleBehavior and Culture: Ensure all who service the Hospitality and Quality Departments are behaving professionally and contributing to a positive work environmentCash Management: Ensure all systems are followed, finances are accurate and drawers are counted and "clean" for next shift; handle all back office cash and coupon management and end of day business management tasksTechnical Support: Contact I.T. help desk for any computer related issuesDocumentation: Properly document any employee issues or disciplinary conversationsStore Communication: Proactively communicate via team text any pressing notes regarding team members, guests, or equipment/facilities; follow up on issues post-shift to ensure proper closureEquipment: Ensure head-sets, iPads, and credit card readers are charged, equipment is in its proper place, and office is clean and organized before leavingCleanliness/Organization: Ensure the store is always "backstage ready"; leave it better than you found it; FIFOSystems/Standards: Ensure all Chick-fil-A standards and store systems are being followed and executedDevelopment: Teach, coach, and develop Team Members into valuable restaurant leadersTime Punches: Correct time punches daily to ensure they are accurateSuccess Factors & Behavioral Characteristics:We will know the Supervisor is successful when we see:80% minimum score on Attentive and Courteous CEM metric – measured weekly80% minimum score in Overall Cleanliness CEM metric – measured weekly80% minimum score in Speed of Service CEM metric – measured weekly98% minimum score in Order Accuracy CEM metric – measured weekly80% minimum score in Taste of Food CEM metric – measured weekly75% minimum score in Overall Satisfaction CEM metric – measured weeklyLabor cost efficiency – Top 50%Work Schedule8 hour shift10 hour shiftWeekend availabilityMonday to FridayDay shiftNight shiftBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceEmployee discountPaid training401(k) matching