Operations Specialists
Immediate need for a talented Operations Specialists with experience in the Banking Industry. This is a 03+ Months Contract opportunity with long-term potential and is located in Tempe, AZ. Please review the job description below.
Key Responsibilities
- Perform duties & responsibilities specific to department functions & activities
- Research and resolve routine internal/external and client requests for all ACH account requests and inquiries
- Set up client profiles in the ACH Processing System and risk monitoring system
- Set up ACH Blocks and Filters requests
- Collaboration with internal business partners on ACH Issues as necessary
- Provide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners, corporate clients, and other Financial Institutions
- Work closely with the ACH team members on projects, system issues, and training
- Support the team in meeting daily deadlines
- Participate in miscellaneous projects as assigned by the Manager
- Assist in the research and provide solutions to basic operational issues
- Provide excellent client service either via email, phone and face to face
- Able to work with the public in a pleasant, cheerful, diplomatic manner and project a professional image.
- Perform a variety of operational functions technical in nature
- Applies acquired job skills and policies and procedures to complete assigned tasks within the Electronic Payments team.
Key Requirements and Technology Experience:
- High School Diploma or higher
- Ability to key Data Entry required
- High accuracy required
- Strong time management skills, ability to prioritize tasks
- Prior Financial Services, bank operations experience required
- ACH experience preferred
- Proficiency in MS Office, Outlook and basic to intermediate excel skills
- Ability to learn and comprehend new system processes
- Reliability, flexibility, professional etiquette and sound judgment are important
- Team Player
- Attention to detail
- Organized
- Problem Solve and basic analytical skills
- Ability to work cooperatively
- Good verbal/written communication skills
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.