Operations Specialist
Join Our Growing Team! Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.
Pay: $22.00 per hour
What You'll Do
Operational Support
- Provide clerical and administrative support to Operations and Department Managers.
- Coordinate daily operational activities and maintain accurate reporting.
- Assist with troubleshooting and resolving safety, service, and operational issues.
- Monitor productivity and operational performance against company goals.
- Prepare reports, evaluations, and corrective action documentation as needed.
- Maintain and distribute operational information on a scheduled basis.
- Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
- Assist with performance metric collection, analysis, and reporting.
- Participate in operational improvement initiatives and special projects.
- Support implementation of operational standards and best practices.
- Identify process improvement opportunities and recommend solutions.
- Coordinate with other Waste Connections locations and departments to support operational objectives.
Routing & Logistics Responsibilities Route Optimization & Performance
- Evaluate and recommend improvements to routing processes and efficiencies.
- Review and manage missed pickups, carryovers, and issue logs.
- Ensure service address accuracy and proper route mapping.
- Audit routes using TRUX and third-party mapping platforms.
- Route new and changed customer services.
- Sequence and resequence routes for maximum efficiency.
- Balance route workloads and service days.
- Reduce dependence on temporary, holding, helper, and swap routes.
- Coordinate intraday movement of work between routes.
- Ensure route closures accurately capture operational KPIs including:
- Stops
- Lifts
- Yards
- Miles
- Fuel Usage
- Disposal Loads
- Driver & Helper Hours
Data Management
- Collect and maintain routing data, customer information, and geocoding records.
- Work with parcel data, service locations, and USPS address validation tools.
- Ensure customer information is accurately maintained within company systems.
Project Management Operational Projects
- Export and analyze route, customer, and productivity data.
- Support pre-project planning and operational analysis.
- Assist with route redesign and implementation projects.
- Prepare customer service schedules and routing files for system imports.
- Support operational change initiatives and service optimization efforts.
- Work with District Management to implement routing standards and operational improvements.
- Assist with project management activities from planning through completion.
Change Management Process & System Improvements
- Prepare route change files for implementation.
- Support customer communication and notification plans.
- Coordinate mapping updates and route modifications.
- Prepare files and supporting documentation for:
- Route Changes
- Mapping Updates
- Invoice Messages
- Service Schedule Adjustments
What We're Looking For Preferred Qualifications
- Strong analytical and problem-solving skills.
- Excellent organizational and communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
- Proficiency in Microsoft Excel and data analysis.
- Experience with TRUX or similar routing software is a plus.
- Project management experience preferred.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
Why Waste Connections? At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you. Apply today and become part of a team that is committed to operational excellence and customer service.