Sr. Customer Service RepresentativeLocation: Pennington, NJ (100% onsite – 5 days/week, no exceptions) Duration: 5-month contract Pay Rate: $23.44/hr W2Job SummaryThe Sr. Customer Service Representative supports banking operations by processing standard transactions, handling mail and deposits, and providing operational support to internal teams and external clients.
The role requires strong attention to detail, professionalism, and the ability to work independently while escalating risks or complex issues as needed.Key ResponsibilitiesProcess standard transactions, reconciliations, and asset movements per defined proceduresHandle mail processing, including deposits, sorting, and distributionRespond to client inquiries across multiple channels with professionalismPerform basic research, follow-ups, and resolution of routine requestsIdentify and escalate operational issues or potential risksProvide general operational and administrative supportRequired SkillsStrong attention to detail and accountabilityEffective written communication and professional email etiquetteAnalytical and independent problem-solving skillsResearch and risk awareness capabilitiesProficiency with MS Office (Outlook, Word)