Operations Specialist

Operations SpecialistFL - Main Campus - Lakeland, FL 33801OverviewPosition Type Full Time Education Level High School/GED Travel Percentage Negligible Category Admin - ClericalDescriptionThis role supports the full student academic lifecycle by maintaining records, managing course scheduling, and processing degree conferrals and verifications. It requires strong attention to detail, communication skills, and experience in data systems like Jenzabar, Modern Campus, Coursedog, and AppXtender. Prior experience in higher education and a personal faith commitment aligned with a Christian university are preferred.Organizational RelationshipsReports to: Registrar Operations ManagerSupervisory Responsibility: N/AIndirect Supervisory Responsibility: Student Workers, Graduate AssistantsEssential Duties - May include, but is not limited to the following:Maintain Academic RecordsAdmission to Registration (ad2re) Process and ReviewClosing Student Records (defers/declines/cancellations)Archive Record ManagementLiaison with assigned colleges/departmentsMaintain University Catalog -Programs & Courses -College & Department InformationCourse Scheduling: Traditional & Online, all divisionsDegree Conferral, all divisionsEnrollment/Degree Verification processingFederal Reporting*Enrollment Reporting, including processing errors, SSCR, and enrollment confirmationGraduation Reporting, including errors, and degree conferralTest Score EntryPlace Diploma OrdersGraduation Fee & Held Diploma ReviewMajor/Minor Form ProcessingGrade Change ProcessingMaintain Jenzabar, Acalog, and AppXtender database tables Emails, & /Non-Essential DutiesAll remaining duties are considered "nonessential" within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.LocationLakeland Main CampusQualificationsEducationRequired Education:High School/GEDPreferred Education:Bachelor's in business, education or other related field.Licenses/CertificationsN/AExperienceRequired:A minimum of two years of experience in academic records, registrar's office, higher education administration, or similar experience working with spreadsheets (Google Sheets and Excel) for data management and reporting.Demonstrated ability to manage multiple tasks with strong attention to detailPreferred:Previous employment experience in higher educationExperience working in Jenzabar EX Registration ModuleExperience working with Rules-Based Updates and InfomakerKnowledge of Southeastern University degree programs, part-time/full-time enrollment status, student divisions, and student record managementKnowledge, Skills, and AbilitiesRequired:Strong attention to detail - Ability to manage and maintain accurate academic records and process complex data with minimal errors.Proficiency in Microsoft Excel and Google Sheets - Comfortable using formulas, sorting/filtering data, and managing spreadsheets.Excellent communication skills - Clear and professional written and verbal communication, including emails and interdepartmental correspondence.Organizational skills - Ability to prioritize tasks, manage time effectively, and meet deadlines.Confidentiality and integrity - Able to handle sensitive student data in accordance with FERPA and institutional policies.Technical aptitude - Comfortable learning and using various software platforms such as Jenzabar, Coursedog, and AppXtender.Interpersonal skills - Ability to build positive working relationships with faculty, staff, and students.Adaptability - Willingness to learn new processes and adjust to changes in policy or technology.Preferred:Knowledge of Jenzabar One Registration Module - Familiarity with course scheduling, degree audits, and student information updates.Understanding of higher education processes - Knowledge of admissions, registration, graduation, and federal reporting workflows.Familiarity with Southeastern University's academic structure and student servicesCommitment to Christian values and mission of the university - Comfortable working in a faith-based academic environment.Work EnvironmentAll employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment.This position is considered non-essential for the purposes of Emergency Response.Physical Requirements:Ability to sit at a desk and work on a computer for extended periods of timeAbility to use a computer keyboard, mouse, and monitor for long durationsOccasionally lift and carry boxes or materials up to 25 poundsPerform repetitive tasks such as typing, filing, or using a telephoneVisual acuity to read, retain, and analyze data on screens and paperOccasional bending, reaching, or stooping to access files or suppliesWork is performed in an open office environment with multiple desks in a shared space, which may include frequent noise and visual distractionsMust be comfortable working with their back to open space or other staff membersAbility to stay focused and maintain productivity in a dynamic, collaborative environmentTravel:NoneSchedule:Monday through Friday, 8 am to 4:30 pmTrainingAll new hires and employees transferring into a new position will have a 90-day probationary period within which to learn the functions of the job and to be evaluated.

Following the probationary period, the employee can transition to regular status, have the probationary period extended in order to receive more training, or employment can be terminated. Required compliance training is as follows:6 months to a year of various systems and process trainingFERPASafetySEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment.Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management.Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911.

Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident.Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.ScreeningAll full-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University's insurance carrier in order to meet the requirements of the position.DisclaimerSEU is an at-will employer. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The employer retains the right to change or assign other duties to this position.The employee must be able to perform